Southampton FC has presented a brand-new solution to improve its back-office effectiveness, as the club attempts to implement a brand-new long-term business technique. UK headquartered consultancy Elixirr was at the heart of the task, offering the English Premier League club with an organisation case for change, in addition to end-to-end help with an operational overhaul which lasted 9 months.
Digital technology has transformed the method that businesses across all industries are anticipated to connect with their consumers– and the world’s most popular sport is no various. According to the most recent figures, the huge bulk of top tier football clubs now use apps to engage with their fans, with English Premier League clubs blazing a trail amongst Europe’s elite leagues. Like every other market, however, digital change provides much more than simply marketing opportunities, as exhibited by Southampton FC’s current functional overhaul, assisted by seeking advice from firm Elixirr.
In 2016 Southampton FC had published a new 5-year strategy to change the club. Among the pillars of this strategy centred on a journey to improve core back workplace systems, procedures and information so they could improve everyday working practices and supply management with improved insight into essential company metrics to drive decision-making. The club defined a clear method, supported by tactical pillars. Among these pillars centred around supplying info to the ideal individuals when they wanted it, as Southampton sought to promote much better informed decision-making and drive development and development in the long-lasting.
In order to understand this vision, revamp the club’s strategy and drive innovation at the south-coast footballing organization, Elixirr was brought on board, providing a case for change and helping Southampton take it through to organisation wide execution. Elixirr was engaged for its experience of successfully running similar changes, in addition to the company’s sports organisation experience, and the close fit in between its group and the Southampton FC group and culture.
After Elixirr offered the case for change, the club’s Board provided approval for the transformation project, which included enhanced ways of working, control panel prototypes and application of the workday solution across financing, HR, procurement and payroll. The firm was then asked to assist in the advancement of the case for modification, examining Southampton FC’s existing state to recognize discomfort points and prospective barriers, while ensuring the proposed target state was aligned to the club’s total organisation strategy.
Service changes are typically slowed by legacy systems and enduring IT set-ups, and Elixirr’s procedure subsequently determined the club’s existing systems and processes identified as one of the primary barriers to providing insight. In order to fight this, Elixirr worked in close collaboration with crucial stakeholders from Southampton FC’s Financing, HR, Procurement and Payroll teams to scope a job that eventually provided a replacement back office service.
Elixirr then transferred to paint a picture of what the brand-new essential performance indications could look like progressing with the brand-new system, using control panel models. As soon as this was agreed, the consultants applied an innovative ‘Collective Solutioning’ technique to option requirements, choice and agreement settlement, supporting Southampton FC through an end-to-end selection process. Following a nine month execution effort, the club has now gone cope with the Workday service throughout Financing, HR, Procurement and Payroll, while the solution has actually been successfully rolled out to all employees.
Talking about the outcome, Brian Kalms, who led the Elixirr project group, said, “The result was effective negotiation of the right agreement for a new SaaS cloud back office ERP system and the systems execution partner. We designed the PMO structure to mobilise the project and created task assurance frameworks to enable on-going quality assurance to guarantee its success. Southampton FC and their group are a great organisation to deal with.”
Remarking on the function played by the consultancy in the improvement, Southampton FC Managing Director Toby Steele added, “Elixirr provided high quality options and service throughout the entire project, which made it possible for the club to make better notified choices in the selection of both the ERP system and execution partner.”