Virgin Care asked staff in the Bath location not to report their security concerns to the health watchdog.Registered managers in health and social care have a legal obligation to report concerns to the Care Quality Commission if they feel their service is unsafe.But Virgin Care asked its managers in Bath and North East Somerset to” hold off”from contacting the CQC as they dealt with IT problems impacting neighborhood health and social care services.Patients had actually consultations cancelled, letters and reports were not sent, and nurses had problems updating patient records throughout Virgin Care’s first three months in charge of community care in B&NES. Read More Virgin Care legend Virgin Care stated it had “shared thorough information with the CQC
and they have actually not
raised any concerns”. The private business said it had IT issues under control in its first report to the council in July.But two weeks previously, a senior
supervisor had emailed service supervisors asking to assist”handle the situation “by not reporting their issues
to the CQC.The Bath Chronicle sent out eight concerns to Virgin Care, resolving its handling of CQC notices, its report to the CQC, and what IT releases its services in B&NES are still experiencing.In response to all eight questions, it sent the following declaration:”As was extensively reported earlier in the year, there was no disruption to services for patients and, as quickly as problems emerged, we rapidly executed contingency strategies which ensured services continued to operate safely.won a ₤ 700 million agreement from Bath and North East Somerset Council and the B&NES Scientific Commissioning Group.The seven-year contract is believed to be the financially-largest offer the company has actually ever won from a single authority.It likewise marks the very first time a council’s core grownup social
work services is provided by a for-profit private firm.
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